FAQ

THE MOST COMMON QUESTIONS

What is created diamond?

Lab grown diamonds are not synthetic diamonds. They look indentical to natural diamonds and have the same properties. The difference being natural diamonds are grown on earth while lab-created diamonds are grown in a lab.
How can I request a refund?

You can contact us by emailing info@jewelleryessence.co.uk or filling in an enquiry form on the contact us page. Provide as much evidence as you can.
Do we ship worldwide?

Yes. However, it can affect the pricing due to exchange rates as well as delivery time and postage rates
How long is delivery time?

As soon as an order is placed, it is dispached within 2-3 days. It then may take a few more days to arrive through royal mail. However delivery time may vary worldwide, it is dependent on the courier.

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